
HIRE AGREEMENT
Terms and conditions of our bouncy castle and soft play hire service
- Please read and understand all the safety information supplied including the cartoon safety sheets before using the inflatable(s), bouncy castle(s), Soft Play.
- Mad Bouncy Castles cannot be held responsible for any cause of infection or spread of Covid-19 virus, or any other viruses during or after the hire period of your bouncy castle, Inflatable or soft play booking.
- Due to coronavirus covid-19 outbreak only members of the same household and part of the same support bubble can use the bouncy castle whilst it’s on hire to you.
- If we have to cancel your booking due to the restrictions or guidelines set by the government regarding coronavirus covid-19 outbreak we can only refund your booking if it’s in 14 days less. If you decide to cancel before this time our terms and conditions still stand and you will loose your 25% deposit, and if you paid in full you will only receive a 75% refund.
- We don’t allow face paints, glitter paints or tattoos on any of our products, bouncy castles & soft play - you must agree not to use the above at your party or we have the right to cancel the booking on the day with no refund available.
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Strictly No party poppers, No confetti, No party bombs, No streamers, No food or drink, No Pens, No shoes, No chewing gum, No face paints, No silly string No sharp objects, allowed on, or near the bouncy castle(s) or inflatable(s) as these can all damage or mark the inflatable and soft play. If this is the case you will be charged for any repairs or cleaning or even replacement of any equipment damaged.
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Equipment must not be used in a venue operating with a late licence, providing entertainment, often with a dancefloor and/or security staff, example: Night Clubs - Public Houses.
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Bouncy Castles booked for Adult party's or use must be booked for overnight (area must be safe and secure i.e. Gated and fenced area with minimum 6ft high or secure venue) if this is not followed your booking will be cancelled.
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For home use: We only hire to secure back gardens only (must be fenced off with a 6ft fence and working gate). No public land or front gardens allowed.
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Bouncy castles must be switched off prior to collection time to be readily available for our drivers to dismantle and collect.
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All balls must be placed back into ball ponds before collection time to be readily available for our drivers to bag up and collect.
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No person(s) who are visibly intoxicated through alcohol, drugs or any other intoxicating substance shall be permitted to use any equipment.
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Our latest collection is 7pm if your party finishes past this time, Overnight is available for £10 extra. This means your inflatable (bouncy castle, play equipment) can be kept for overnight only - not the next day, the area must be a safe and secure either a venue or a garden with minimum 6ft fence with a lockable gate. The inflatable (bouncy castle, play equipment) must be available for collection the next morning in some cases between 7 am - 8 am if the it's booked out for the next day. The delivery driver will usually arrange a collection time, but in most cases we will inform you of an early collection by phone or text when we confirm your booking.
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Mad Bouncy Castles have the right to refuse or cancel any booking for reasons such as weather conditions, heavy rain and strong winds, unsafe garden, muddy conditions, slope on the garden, none appropriate surface, not enough space etc, etc.
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We only collect from venues when your party or event has finished, if your party continues past our lasted collection time of 7pm the bouncy castle must be booked for overnight click herevenue Bookings for more information.
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We do not ask for a deposit during use of the bouncy castle or soft play, but we do hope you respect and take care of the equipment whilst on hire, please ensure its in the same clean condition when we collect as it was when we delivered the equipment, if not you will be held liable to pay for any cleaning charge if this is not the case.
- If the weather on the day is deemed unsuitable, ie Strong winds, Heavy rain, Snow, etc, and we are unable to set up or delivery because of this, we will happily move your booking to another day for no extra charge. This will be agreed after you or we cancel your booking. Moving your booking to a certain day, will all depend on availability for your chosen day. This option is only available if we don’t physically set up or deliver the bouncy castle.
- Mad Bouncy Castles have no control over the weather, we give all customer's a choice on the day if they want to go ahead with there booking during wet and rainy day's, if you decide to go ahead on the day 100% payment must be paid.
- Cancellation policy, all payments made are none refundable - if you have to cancel your booking for any reason we will happily move your booking to another date for you depending on availability.
- If for any reason we have to cancel your booking (i.e. terms and conditions not followed when booked) you will receive a full refund.
- Refunds are paid back through PayPal and can take up 5 - 7 days working to process back to your account.
- As we always put safety first, we have the right to cancel any booking due to any adverse weather warnings, during the time of your booking.
- The Inflatable or Bouncy Castle must be supervised by an adult at all times -Mad Bouncy Castles Cannot be held liable for accidents or injury's accrued during the time of hire.
- You the hirer is responsible for all the equipment hired and is liable for any loss or damage to the equipment, This includes overnight hires.
- Strictly No footwear, buckles, jewellery, glasses or other sharp objects to be worn on the inflatable(s) or Bouncy castle(s).
- Do not use in adverse weather conditions, (Heavy rain or Strong gusting winds). Any concerns please switch off and call us to advise.
- During light rain showers, Bouncy Castle(s) or Inflatable(s) must be dried off with a towel before each use (do not use in wet conditions as can get very slippy and dangerous).
- When in use, never cover the blower fan, the blower fan is waterproof and works by pulling air in via a fan, if covered this will cause the blower to overheat and fail. (During hot day's turn off Blower to allow to cool, saving it to overheat and fail)
- No smoking, eating or drinking is prohibited on or near the inflatable(s) or bouncy castle(s).
- Do not allow children to play near the electric/petrol blower fan, Which is usually sited at the rear of the inflatable.
- Never switch the inflatable on/off when kids are still on the inflatable(s) or bouncy castle(s).
- Never stand or jump from the top of the inflatable slide, always go down feet first and always wait until it is clear below.
- Never play on a deflated or partially inflated inflatable.
- All anchor points must be secure when inflatable(s) or bouncy castle(s) in use, either by ground pegs, sandbags or blocks.
- Never move or re-position the inflatable(s) or bouncy castles. Our staff are fully trained to set up our equipment safely.
- No somersaults or aerobics or rough play should be allowed on the inflatable(s) or bouncy castle(s) at any time.
- Strictly no climbing on the roof or walls of the inflatable(s) or bouncy castle(s).
- Children should be of similar age and statue. Depending on the size of the inflatable(s) or bouncy castle(s) the supervisor should monitor the number of children allowed per session.
- You will sign a disclaimer, terms and conditions of hire after we have set up your inflatable(s) or bouncy(s) stating the above and ensuring you supervise the inflatable(s) or bouncy castle(s) at all times.
- We advise for safety reasons that the inflatable(s) or bouncy castle(s) are not used by over 14 years old, Strictly No Adults allowed. Unless the bouncy castle is hired for adult use only. But never allow children and adults to use the equipment at the same time.
Please note all person(s) using the inflatable(s) slides(s), bouncy castle(s), soft play, didi cars and happy hoppers do so at their own risk and Mad Bouncy Castles cannot be held responsible for any injury caused during the period of hire.

You will receive copy’s of our safety sheets via email prior to your booking date so you have time to read and understand them before your booking date.
We have public liability/products liability Insurance cover of £5,000,000 on all our equipment, We are insured with The Insurance Experts Ltd and can supply a certificate on request.
You can call our team and ask for Jodie or Luke between 8am-10pm 7 Days a Week on 07412172586 or email us at madhire@outlook.com